ISO 10002 CMS Awareness Training 1
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ISO 10002 CMS Awareness Training 1
ISO 10002 CMS Awareness Training 2
ISO 10002 CMS Awareness Training 3
ISO 10002 CMS Awareness Training 4
ISO 10002 CMS Awareness Training 5
ISO 10002 CMS Awareness Training 6
ISO 10002 CMS Awareness Training 7
ISO 10002 CMS Awareness Training 8
ISO 10002 CMS Awareness Training 9
ISO 10002 CMS Awareness Training 10
ISO 10002 CMS Awareness Training 11
ISO 10002 CMS Awareness Training 12
ISO 10002 CMS Awareness Training 13
ISO 10002 CMS Awareness Training 14
ISO 10002 CMS Awareness Training 15
ISO 10002 CMS Awareness Training 16

Complaint Management System Awareness Training as per ISO 10002

 

Objective of Complaint Management System Awareness Training as per ISO 10002

To provide the participant with detailed knowledge on Complaint Management System Awareness Training as per ISO 10002. Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide.

 

What are the benefits of Complaint Management System Awareness Training as per ISO 10002

  • Achieve operational efficiency to identify trends and causes of complaints

  • Resolve more complaints by adopting a more customer-focused approach

  • Engage staff with new customer service training opportunities

  • Integrate ISO 10002 with ISO 9001 to improve overall efficiency

  • Monitor and continually improve your complaints handling process.

 

Complaint Management System Awareness Training as per ISO 10002, Course Content

• Introduction to the customer satisfaction and handling complaints.

• Introduction to basic concepts and terminologies associated with customer satisfaction and handling complaints.

• Philosophy and fundamental principles of Complaint Management System Awareness Training as per ISO 10002.

• Detailed review of the requirements of ISO 10002 standard.

• Introduction to the benefits that will be achieved by the implementation.

• Effective methods for the implementation of ISO 10002.

 

Who Should Attend Complaint Management System Awareness Training as per ISO 10002

• All levels of management who are involved in implementing ISO 10002.

• All those who are interested personally to learn about this internationally recognized customer satisfaction and handling complaints.

 

Training Structure for Complaint Management System Awareness Training as per ISO 10002

• Tutorials

• Discussions

• Workshops

• Quiz

• Examination

 

Complaint Management System Awareness Training as per ISO 10002 - Achievement

Upon Successful completion of the course a Certificate of “ ISO 10002 Certified Awareness Foundation Training Course' will be issued.

CPD-8

CEU-0.8

 

ISO 10002 Awareness Training Duration

1 day  

 

Value added ISO 10002 Awareness Training

Accelerate learning on Complaint Management System Awareness Training as per ISO 10002 with the expert faculty Lead Auditors and Principal Trainers from the Industry. ISO 10002 Awareness Training from the "Specialist Expert" has many advantages:-

  • It will drastically change the way of thinking and basic approach towards the Management System Standards.

  • You would cherish & Benchmark our training for a very long time to come.

  • No fictitious case studies you can not connect with.

  • Real time examples, real time scenarios you can quickly relate to.

  • Complete Focus on your systems, processes and line of businesses.

  • 100% involvement and engagement of the participants

  • Learn to make the ISO Standard sweat to:-

A). Improve the profits.

B). Reduce rework, defects, customer rejections, wastage,& cost of operation

C). Enhance customer delight

D). Reduce attrition of customers and employees

E). Enhance confidence of all stakeholders

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