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Complaint Management lead implementer tr

Learn ISO 10002 Implementation to achieve ISO 10002 Certification


Benefits of ISO 10002 Implementation Training

  • Achieve operational efficiency to identify trends and causes of complaints

  • Resolve more complaints by adopting a more customer-focused approach

  • Engage staff with new customer service training opportunities

  • Integrate ISO 10002 with ISO 9001 to improve overall efficiency

  • Monitor and continually improve your complaints handling process.


Top tips for ISO 10002 Implementation in your Organization

  1. Get commitment and support from senior management.

  2. Engage the whole business with good internal communication.

  3. Compare existing management processes with ISO 10002 requirements.

  4. Get customer feedback on current complaints management.

  5. Establish an implementation team to get the best results.

  6. Map out and share roles, responsibilities and timescales.

  7. Adapt the principles of ISO 10002 management systems to your business.

  8. Motivate staff involvement with training and incentives.

  9. Train staff to understand and use the ISO 10002 management system.

  10. Regularly review your ISO 10002 system to make sure it remains effective and that you are continually improving it.


ISO 10002 Implementation Training Course Objective

To provide the participant the required knowledge on the requirements of ISO 10002 and the methodology of implementing this standard so that ISO 10002 Implementation is learnt to achieve ISO 10002 Certification.


ISO 10002 Implementation Training Content

• Introduction to customer satisfaction and handling complaints.

• Terms and definitions.

• Detailed description of ISO 10002 requirement.

• Importance of the implementation.

• Gap analysis.

• Documentation.

• Training.

• Internal audit


Who Should Attend ISO 10002 Implementation Training

• Anyone responsible for implementing customer satisfaction and handling complaints. • All those who are interested personally to learn about this internationally recognized customer satisfaction and handling complaints.

. Nominated SPOCs from each department contributing towards customer satisfaction, and complaint management. These SPOCs may be part of the core team responsible for ISO 10002 Implementation to achieve ISO 10002 Certification.


ISO 10002 Implementation Training Structure

• Tutorials • Discussions

• Workshops • Quiz


ISO 10002 Implementation Training Achievement

Upon successful completion of the ISO 10002 Implementation course a Certificate of “ISO 10002 Certified Lead Implementation Training Course' will be issued.



ISO 10002 Implementation Training Duration

3 days


Value-added ISO 10002 Implementation Training

Accelerate learning ISO 10002 Implementation to achieve ISO 10002 Certification with the expert faculty Lead Auditors and Principal Trainers from the Industry. ISO 10002 Implementation Learning from the "Specialist Expert" has many advantages:-

  • It will drastically change the way of thinking and basic approach towards the Management System Standards.

  • You would cherish & Benchmark our training for a very long time to come.

  • No fictitious case studies you can not connect with.

  • Real-time examples, real-time scenarios you can quickly relate to.

  • Complete Focus on your systems, processes, and line of businesses.

  • 100% involvement and engagement of the participants

  • Learn to make the ISO Standard sweat to:-

A). Improve the profits.

B). Reduce rework, defects, customer rejections, wastage,& cost of operation

C). Enhance customer delight

D). Reduce attrition of customers and employees

E). Enhance the confidence of all stakeholders

Bank transfer is our preferred mode of fee acceptance

Account Number - 50138600476

Account name - Holistic Management Solutions Services

Bank Name -Allahabad Bank

Bank code - 212520

IFSC Code of the Branch - ALLA0212520

Branch Name & Address - 53, Sector 12-B, Opposite Manish Chambers, Dwarka, New Delhi-110075

Account Type – Current

ISO 10002 Implementation training duration is for 3 day
Customized assignments for ISO 10002 Implementation training
ISO 10002 Implementation training starts at 0900 hours sharp
Written exam for ISO 10002 Implementation training
Instructor led ISO 10002 Implementation training