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Complaint Management internal auditor tr

Robust Customer Complaint Management with ISO 10002 Internal Auditor Training


 

ISO 10002 Internal Auditor Training Purpose

This intensive 2 day learning to audit complaint management and customer satisfaction with ISO 10002 Internal auditor training provides a solid foundation in all aspects of the audit process. Delegates are taken through a structured program that includes a balance of theory and practice using a combination of workshops and practical exercises enabling them to gain an understanding of the key activities for auditing and the ISO 10002.

 

Who should attend ISO 10002 Internal Auditor Training

  • Those who looking for an understanding of the Standard requirement ISO 10002 and want to have basic work experience in customer service and complaints handling

  • Those responsible for performing an internal audit about Customer Satisfaction Management System in their organization

 

ISO 10002 Internal Auditor Training Course Structure

A series of workshops and presentations on topics including:

  • History and Background

  • Driving Force for establishing a Customer Satisfaction Management System

  • ISO 10002 requirements interpretation and exercises

  • Audits in principle and practice

  • Management Review

  • Data analysis and improvement

 
ISO 10002 Internal Auditor Training Benefits
  • Improve the reputation, credibility and image of the organization

  • Improve customer trust and satisfaction with your products and services

  • Improve employee satisfaction and retention through empowerment and recognition

  • Ability to assess customer complaint management system and customer satisfaction

 
ISO 10002 Internal Auditor Training Achievement

Upon SUCCESSFUL completion of learning audit complaint management and customer satisfaction with ISO 10002 Internal auditor training course, a Certificate of “ISO 10002 Certified Internal Auditor Training” will be issued.

CPD-16

CEU-1.6

 
ISO 10002 Internal Auditor Training Duration

02 days

 

Value added ISO 10002 Internal Auditor Training

Accelerate learning to audit complaint management and customer satisfaction with ISO 10002 Internal auditor training with the expert faculty Lead Auditors and Principal Trainers from the Industry. ISO 10002 Internal Auditor training from the "Specialist Expert" has many advantages:-

  • It will drastically change the way of thinking and basic approach towards the Management System Standards.

  • You would cherish & Benchmark our training for a very long time to come.

  • No fictitious case studies you can not connect with.

  • Real time examples, real time scenarios you can quickly relate to.

  • Complete Focus on your systems, processes and line of businesses.

  • 100% involvement and engagement of the participants

  • Learn to make the ISO Standard sweat to:-

A). Improve the profits.

B). Reduce rework, defects, customer rejections, wastage,& cost of operation

C). Enhance customer delight

D). Reduce attrition of customers and employees

E). Enhance confidence of all stakeholders

Bank transfer is our preferred mode of fee acceptance

Account Number - 50138600476

Account name - Holistic Management Solutions Services

Bank Name -Allahabad Bank

Bank code - 212520

IFSC Code of the Branch - ALLA0212520

Branch Name & Address - 53, Sector 12-B, Opposite Manish Chambers, Dwarka, New Delhi-110075

Account Type – Current

ISO 10002 Internal Auditor training duration is for 2 day
Customized assignments for ISO 10002 Internal Auditor training
ISO 10002 Internal Auditor training starts at 0900 hours sharp
Written exam for ISO 10002 Internal Auditor training
Instructor led ISO 10002 Internal Auditor training
ISO 10002 Internal Auditor training – Exam duration is 60 minutes
Practical Simulation Exercises for ISO 10002 Internal Auditor training
ISO 10002 Internal Auditor training - CPD 16 points
Training Certificate is provided for ISO 10002 Internal Auditor training