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Mandatory ITSM training on ISO 20000 foundation for ITSM Certification


ISO 20000 Foundation Training Purpose

This mandatory ISO 20000 Foundation Training to your staff is conducted by Industry Experts, Lead Instructors having rich experience in ITSM. ISO 20000 foundation training is customized to your Industry, and Processes. This training meets the mandatory staff training requirement of ISO 20000.

ISO 20000-1 ITSM is the international standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard. This 1-day course is aimed at those wishing to demonstrate a Foundation-level knowledge concerning ISO 20000-1 ITSM and its use in a typical IT service provider organization.


ISO 20000 Foundation Training Recommended Participants

The course is aimed at staff in internal and external service provider organizations who require a basic understanding of the ISO 20000-1 ITSM standard and its content. It will provide:-

  • Service owners, process owners and other service management staff with an awareness of and understanding of service management based on the ISO 20000-1 ITSM standard

  • Individuals with the knowledge to understand the ISO 20000-1 ITSM standard and how it within their own organization

  • Managers and team leaders with a knowledge of a typical ISO 20000-1 ITSM Service management system (SMS)

  • Internal auditors, process owners, process reviewers and assessors with a good knowledge of the ISO 20000-1 ITSM standard, its contents and need for internal reviews, assessments and audits


ISO 20000 Foundation Learning Objectives

  • Participants will be able to demonstrate their competence in, and their ability to understand:

  • The background to the ISO 20000-1 ITSM standard

  • How the standard is used in a typical service provider organization

  • The scope, objectives and requirements of the ISO 20000-1 ITSM standard

  • How ISO 20000-1 ITSM is used with other international standards

  • The scope of ISO 20000-1 ITSM series and how parts 1, 2 and 3 can be used

  • The terms and definitions used in ISO 20000-1 ITSM

  • The requirements for a Service Management System (SMS)

  • Overview of SMS and the need for continual improvement

  • Reporting on the IT services and major metrics of the service management processes

  • Outcome-The course is designed to be interactive with exercises, examination practice and a mock examination. The exercises help students to understand:

  • The business environment and challenges for service providers

  • The characteristics of good services and symptoms of poor service management

  • The benefits of adopting ISO 20000-1 ITSM for the organization, a team and an individual

  • How the standard is used by different organizations and people in practice


ISO 20000 Foundation Training Achievement

Upon Successful completion of the ISO 20000 Foundation course a Certificate of “ ISO 20000-1 ITSM Certified Awareness Foundation Training Course' will be issued.




ISO 20000 Foundation Training Duration

01 day       


Value added ISO 20000 Foundation Training

Accelerate learning on ISO 20000 Foundation with the expert faculty Lead Auditors and Principal Trainers from the Industry. ISO 20000 Foundation Learning from the "Specialist Expert" has many advantages:-

  • It will drastically change the way of thinking and basic approach towards the Management System Standards.

  • You would cherish & Benchmark our training for a very long time to come.

  • No fictitious case studies you can not connect with.

  • Real time examples, real time scenarios you can quickly relate to.

  • Complete Focus on your systems, processes and line of businesses.

  • 100% involvement and engagement of the participants

  • Learn to make the ISO Standard sweat to:-

  • A). Improve the profits.

  • B). Reduce rework, defects, customer rejections, wastage,& cost of operation

  • C). Enhance customer delight

  • D). Reduce attrition of customers and employees

  • E). Enhance confidence of all stakeholders

Bank transfer is our preferred mode of fee acceptance

Account Number - 50138600476

Account name - Holistic Management Solutions Services